Privacy Policy

This Privacy Policy explains how LingoLift Academy processes personal data when you use shakequestionmorning.best, contact us, or take part in our language courses and tutoring services. It applies to our website and to related course administration activities in the Stockholm Metropolitan Area.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Data We Collect

We may process contact details, identity and booking information, course level and learning preferences, attendance and progress records, payment-related information, and technical data such as device and usage information. Where relevant, we also process messages sent through our contact channels and information needed to manage small-group course matching, timetable coordination, and course administration.

The data we collect depends on the inquiry, enrolment, and course support steps involved.

Sources of Data

We receive personal data from course inquiries, placement or level screening, enrolment forms, lesson scheduling, payment interactions, and communications with us by phone, email, contact form, or in person. We may also generate internal records from attendance, course progress reviews, and website or device activity needed to operate and secure the site.

Most information is provided directly by the individual or created during course administration.

Types of Cookies

Our site may use strictly necessary cookies to support core functions, functional cookies to remember basic preferences, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and the settings of your browser or device.

We use only limited cookie categories needed for operation, measurement, and basic functionality.

Cookie Controls

You may block or delete cookies through your browser settings, and you may also manage certain preferences through any cookie notice or settings tool made available on the site. If cookies are disabled, some parts of the website may not function as intended.

Cookie choices can usually be adjusted through browser settings and, where available, site controls.

01 · Purpose

Purposes of Processing

We use personal data to respond to inquiries, assess course level, match participants to suitable groups and timetables, confirm terms, manage enrolment, deliver scheduled lessons, support guided practice and progress review, process payments, maintain records, secure the website, and comply with legal obligations. We may also use limited technical data to improve site performance and understand how visitors use our pages.

Processing is limited to operational, administrative, and legal purposes connected to our services.

02 · Sharing

Sharing with Partners

We may share personal data with trusted service providers that support website hosting, communications, scheduling, payment processing, or other operational tasks. These parties may process data only on our instructions and are expected to use appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties where required by law, to respond to lawful requests, or to protect our rights, users, or operations. We may also share information where necessary to establish, exercise, or defend legal claims.

Disclosure may occur when a legal duty or valid request requires it.

User Rights

Your Rights

Depending on your location and the processing involved, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data. You may also have the right to data portability and to lodge a complaint with a competent supervisory authority if you believe your data has been handled unlawfully.

Available rights may differ depending on the legal basis and the type of data involved.

Requests

How to Make a Request

To exercise a privacy right, send a clear request describing the data or processing activity concerned and the action you want us to take. We may ask for information needed to verify your identity and to understand the scope of the request before responding.

We may need to verify identity before acting on a rights request.

Data Retention

We retain personal data for the period needed to handle inquiries, manage enrolment and course delivery, maintain business records, and meet legal, accounting, or dispute-related obligations. When data is no longer needed, we delete it or anonymise it in accordance with our retention practices and applicable law.

We keep data only for as long as needed for the relevant purpose or legal obligation.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our processing practices, website features, or legal requirements. The revised version will apply from its stated effective date, and we may provide additional notice where a change is material.

We review this policy when our practices or legal obligations change.